eCourse: Requirements Elicitation Interviews and Workshops — Simply Put!

$15.97

Best Practices, Skills, and Attitudes for Requirements Gathering on IT Projects

Preview CourseRequest Site Licensing!Duration: 1.5 hours
Format: Online course
Author: Tom and Angela Hathaway

Also available as a book (Kindle or Paperback) and covered in this ILT course.

SKU: EC-C01-C06 Category: Tag:


Course Description

Do You Need Requirements Interviews and Workshops?

A lot of initial uncertainty at the beginning of an IT project comes from not knowing how to approach stakeholders to get their requirements. Should you interview each stakeholder individually or in groups? Whom should you interview first? What can you do to guide stakeholders to give you the information you need to formulate the right requirements?

Unfortunately getting other stakeholders to express their needs and wants vis-à-vis a proposed IT solution is a non-trivial challenge. On top of that, you might be dealing with cross-functional needs which complicates the task even more.

To meet that challenge, we propose that you need to hone your interpersonal skills, in particular your interviewing skills. If you have never interviewed another person before, this task alone can be intimidating.

Why Should You Take This Course?

Since interviewing other people for requirements is not an intuitive skill, this course presents a wide range of techniques for planning, preparing, and performing requirements elicitation interviews and workshops as well as polishing and publishing the results. It defines the characteristics of a good requirements interviewer to help you recognize areas for personal growth.

To guide you through the intricacies of conducting group interviews, it includes expert advice on facilitating effective Requirements Workshops (ie. JAD, RDW, User Story Workshops, Requirements Gathering Workshops, etc.), a powerful requirements elicitation technique for managing cross-functional group meetings on traditional and Agile software development methodologies.

Specifically, this course will help you get more and better requirements by teaching you how to:

  • Define and distinguish five specific requirements elicitation approaches for interviewing stakeholders
  • Evaluate the pros and cons of each approach for your organization and project
  • Recognize the specific challenges and strengths of facilitated requirements workshops involving cross-functional groups of stakeholders
  • Select the right requirements interviewing mode
  • Prepare, perform, and manage effective requirements interviews and workshops
  • Use informational and active listening to capture hidden requirements

The presented material is based on our experience gained in consulting contracts with organizations of every size, from small businesses to multi-nationals and governments. These topics are the core of extensive instructor-led training programs we have presented to tens of thousands of people around the world. As a value add-on, many of the presented ideas are not limited to IT projects; they can improve the outcomes of all of your personal and professional endeavors.

 

View Course Outline with Lesson Previews

 

Course Audience

  • Subject Matter Experts (SME)
  • Agile Product Owners
  • Business Process Managers
  • Business Process Users
  • Project Leaders and Managers
  • Business Analysts
  • Business Architects
  • Systems Analysts
  • Software Testers
  • Business Architects
  • User liaison personnel
  • AND “anyone wearing the business analysis hat”, meaning anyone responsible for defining what a project should deliver will benefit from this class. Although it is directed toward Information Technology projects, all of the techniques will benefit you on any project, professional or personal.

Learning Objectives

  • Define and distinguish five specific requirements elicitation approaches from one-on-one Requirements Interviews to Requirements Gathering Workshops
  • Evaluate the pros and cons of each approach for your organization and project
  • Prepare, perform, and manage effective requirements gathering interviews and workshops
  • Use informational and active listening to discover hidden requirements during interviews and workshops
  • Recognize the specific challenges and strengths of facilitated requirements workshops involving cross-functional groups of stakeholders
  • Improve your interviewing skills by analyzing the best-practice attitudes and characteristics of effective interviewers

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