eCourse: Requirements Elicitation Interviews and Workshops — Simply Put!


Best Practices, Skills, and Attitudes for Requirements Gathering on IT Projects

Preview CourseRequest Site Licensing!Duration: 1.5 hours
Format: Online course
Author: Tom and Angela Hathaway

Also available as a book (Kindle or Paperback) and covered in this ILT course.

SKU: EC-C01-C06 Category: Tag:

Course Overview

Getting the right requirements from the right people at the right level of detail and the right time are the keys that unlock the potential for project success. This is true whether your project involves rearranging your garage or delivering a multi-million dollar Information Technology (IT) solution. Requirements define a proposed future so if they are not right, you will never get what you really need. Those responsible for gathering requirements for the software from subject matter experts have to elicit the requirements for the entire future business solution of which the software is just one component, albeit an integral one. Getting the right requirements from the right people at the right time for your project is one of the critical success factors for any IT project.

This 90-minute course defines the concept of eliciting requirements and explains its necessity. It defines and contrasts 5 specific types of interviews for helping subject matter experts discover their requirements. Since interviewing is not an intuitive skill, we also present a wide range of interviewing techniques and define the characteristics of a good requirements interviewer. To guide you through the intricacies of conducting group interviews, we dedicate an entire section to facilitating Requirements Gathering Workshops (JAD, RDW, User Story Workshops, etc.), a powerful requirements definition technique for cross-functional groups on traditional and Agile software development methodologies.

The class is an introduction to requirements interviews and will greatly benefit anyone wearing the business analysis hat in an organization. We use talking-head videos and “intellimated” content to present the concepts visually and vocally for increased reader comprehension and retention. There are no prerequisites for eliciting stakeholder requirements. Although presented in the context of IT projects, these requirements elicitation methods for facilitated and individual requirements interviews can be used by anyone, anytime to lead project stakeholders from the inception of an idea to the business requirements for a proposed solution.

View Course Outline with Lesson Previews

Course Audience

  • Subject Matter Experts (SME)
  • Agile Product Owners
  • Business Process Managers
  • Business Process Users
  • Project Leaders and Managers
  • Business Analysts
  • Business Architects
  • Systems Analysts
  • Software Testers
  • Business Architects
  • User liaison personnel
  • AND “anyone wearing the business analysis hat”, meaning anyone responsible for defining what a project should deliver will benefit from this class. Although it is directed toward Information Technology projects, all of the techniques will benefit you on any project, professional or personal.

Learning Objectives

  • Define and distinguish five specific requirements elicitation approaches from one-on-one Requirements Interviews to Requirements Gathering Workshops
  • Evaluate the pros and cons of each approach for your organization and project
  • Prepare, perform, and manage effective requirements gathering interviews and workshops
  • Use informational and active listening to discover hidden requirements during interviews and workshops
  • Recognize the specific challenges and strengths of facilitated requirements workshops involving cross-functional groups of stakeholders
  • Improve your interviewing skills by analyzing the best-practice attitudes and characteristics of effective interviewers


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