Book: Writing Effective User Stories

As a User, I Can Express a Business Need in User Story Format To Get the IT Solution I Need

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Author: Tom and Angela Hathaway
Pages: 52 (estimated)
Format: Paperback and eBook
Publication Date: July 29, 2013

Also available as eCourse and covered in an instructor-led course (live and online classroom).

What is this book about?

This Book Is About the “Card” (User Story: Card, Criteria, Conversation)

User Stories are a great method for expressing stakeholder requirements, whether your projects follow an Agile, Iterative, or a Waterfall methodology. They are the basis for developers to deliver a suitable information technology (IT) app or application. Well-structured user stories express a single action to achieve a specific goal from the perspective of a single role. When writing user stories, stakeholders knowledgeable about the role should focus on the business result that the IT solution will enable while leaving technology decisions up to the developers. Good user stories are relevant to the project, unambiguous, and understandable to knowledge peers. The best user stories also contain crucial non-functional (quality) requirements, which are the best weapon in the war against unsatisfactory performance in IT solutions.

This book presents two common user story structures to help you ensure that your user stories have all the required components and that they express the true business need as succinctly as possible. It offers five simple rules to ensure that your user stories are the best that they can be. That, in turn, will reduce the amount of time needed in user story elaboration and discussion with the development team.

This book targets business professionals who are involved with an IT project, Product Owners in charge of managing a backlog, or Business Analysts working with an Agile team.

Author’s Note

The term “User Story” is a relative new addition to our language and its definition is evolving. In today’s parlance, a complete User Story has three primary components, namely the “Card”, the “Conversation”, and the “Criteria”. Different roles are responsible for creating each component. The “Card” expresses a business need. A representative of the business community is responsible for expressing the business need. Historically (and for practical reasons) the “Card” is the User Story from the perspective of the business community. Since we wrote this book specifically to address that audience, we use the term “User Story” in that context throughout.

The “Conversation” is an ongoing discussion between a developer responsible for creating software that meets the business need and the domain expert(s) who defined it (e.g., the original author of the “Card”). The developer initiates the “Conversation” with the domain expert(s) to define the “Criteria” and any additional information the developer needs to create the application. There is much to be written about both the “Conversation” and the “Criteria”, but neither component is dealt with in any detail in this publication.

A well-written User Story (“Card”) can drastically reduce the time needed for the “Conversation”. It reduces misinterpretations, misunderstandings, and false starts, thereby paving the way for faster delivery of working software. We chose to limit the content of this publication to the “User Story” as understood by the business community to keep the book focused and address the widest possible audience.

Learn More Business Analysis Skills by:

  • Looking at our extensive course library for onsite or online instructor-led business analysis training.
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Meanwhile, please enjoy this book. We appreciate any comments, suggestions, recommended improvements, or complaints that you care to share with us. You can reach us via email at books@businessanalysisexperts.com.

Who will benefit from reading this book?

  • Product Owners
  • Business Analysts
  • Requirements Engineers
  • Business- and Customer-side Team Members
  • Agile Team Members
  • Subject Matter Experts (SME)
  • Project Leaders and Managers
  • Systems Analysts and Designers
  • AND “anyone wearing the business analysis hat”, meaning anyone responsible for defining a future IT solution

Table of Contents

  • Contents
  • Preface
  • About the Authors
  • Business Analysis Using User Stories
    • Keep Your User Story Simple
    • Express the What, Not the How
    • Write Relevant User Stories
    • Avoid Ambiguity in Your User Story
    • Measurable Non-Functional Requirements
    • Rules Review